Refund policy

We want you to feel confident shopping with Starving Strawberries. Because our shop includes one-of-a-kind resale and vintage pieces as well as made-to-order products, return eligibility may vary by item. Please review the following policy before making a purchase.

Pre-Owned and Vintage Items

Pre-owned and vintage items may show normal signs of age, previous use, or storage. We carefully inspect each item and make every reasonable effort to provide accurate descriptions, condition details, measurements, and photographs.

Please review the complete listing, photographs, measurements, and condition information before purchasing. Measurements are provided as a helpful guide and may vary slightly depending on the item and measuring method.

Return Eligibility

Eligible items may be returned within 30 days of delivery. To qualify for a return, an item must be:

• In the same condition in which it was received
• Unworn, unused, unwashed, and unaltered
• Free from odors, stains, pet hair, smoke, makeup, deodorant, or other signs of use
• Returned with any original tags, packaging, accessories, certificates, or included components
• Accompanied by the order number or other proof of purchase

Items returned in a condition different from how they were received may be refused or may qualify for only a partial refund, when appropriate.

Starting a Return

To request a return, please submit a request through our Contact Us form within 30 days of delivery. Include your order number, the item you wish to return, and the reason for the return.

Please wait for return instructions before mailing the item. Returns sent without prior authorization may not be accepted. Approved returns must be shipped to the return address provided in our instructions and mailed within 7 days after approval.

Do not send returns to an address shown on the original package without first receiving return instructions, as some items may be fulfilled from a different location.

Return Shipping

Customers are responsible for return shipping costs when returning an eligible item because of fit, preference, color expectations, or a change of mind.

Starving Strawberries will cover reasonable return shipping costs when we confirm that an item was incorrect, damaged upon arrival, defective, or significantly different from its listing.

We strongly recommend using a trackable shipping service and retaining the shipping receipt until the return is completed. Starving Strawberries is not responsible for unauthorized returns or return packages lost or damaged in transit.

Original Shipping Charges

Original shipping charges are nonrefundable unless the return results from an incorrect, damaged, defective, or significantly misrepresented item.

If only part of an order is returned, the original shipping charge will generally not be refunded.

Final-Sale and Nonreturnable Items

The following items are not eligible for return unless they arrive damaged, defective, incorrect, or significantly different from their listing:

• Personalized or customized products
• Print-on-demand and made-to-order products
• Items specifically marked “Final Sale”
• Clearance items specifically marked “Final Sale”
• Gift cards
• Intimate or personal-care items when a return would create a health or hygiene concern
• Items that have been worn, used, washed, altered, repaired, or damaged after delivery
• Items returned without their original tags, packaging, accessories, or included components when those materials were part of the item’s value

Return eligibility will be clearly disclosed in the applicable product listing whenever reasonably possible.

Print-on-Demand and Made-to-Order Products

Print-on-demand products, including original Starving Strawberries graphic tees, are produced specifically after an order is placed and are generally final sale.

Please review the product description, color selection, and size guide carefully before ordering. Selecting an incorrect size, color, or design does not normally qualify a made-to-order product for a return or exchange.

If a print-on-demand product arrives damaged, defective, misprinted, or incorrect, please contact us through our Contact Us form within 3 days of delivery. Include your order number and clear photographs of the item, packaging, shipping label, and problem area.

Damaged, Defective, Incorrect, or Misrepresented Items

Please inspect your order promptly after delivery. If an item arrives damaged, defective, incorrect, or significantly different from its listing, submit a request through our Contact Us form within 3 days of delivery.

Include:

• Your order number
• A description of the issue
• Clear photographs of the complete item
• Close-up photographs of the damage or discrepancy
• Photographs of the packaging and shipping label

Please keep the item and all packaging until we have completed our review. Depending on the circumstances, we may offer a replacement, return, partial refund, or full refund.

Normal wear, aging, or condition details that were disclosed in a pre-owned or vintage item’s listing are not considered defects or misrepresentation.

Refunds

Once an authorized return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days for Starving Strawberries to process an approved refund. Your bank or card issuer may require additional time to post the funds to your account.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact us through our Contact Us form.

Exchanges

Because many of our resale and vintage items are one of a kind, direct exchanges are generally unavailable. If an eligible item does not work for you, you may request a return and place a separate order for another available item.

Replacement options for damaged, defective, or incorrect print-on-demand products will depend on product availability and the fulfillment partner’s review.

Order Changes and Cancellations

If you need to change or cancel an order, submit a request through our Contact Us form as soon as possible.

We will do our best to accommodate your request, but changes and cancellations cannot be guaranteed once an order has entered processing, fulfillment, or shipment. Print-on-demand and personalized orders may not be canceled after production begins.

Purchases Made Through Other Marketplaces

This policy applies to purchases made directly through StarvingStrawberries.com.

Purchases made through eBay, Poshmark, Mercari, Depop, OfferUp, Facebook Marketplace, or another third-party platform are subject to that platform’s applicable return, refund, and buyer-protection policies.

Questions and Support

For return or refund assistance, please submit a request through our Contact Us form. Include your order number, when applicable, so we can assist you efficiently.

Starving Strawberries LLC
Texas, United States
Typical response time: 1–2 business days

This policy does not limit any rights or remedies that cannot be excluded under applicable law.